Shipping policy

Please take a moment to review our Shipping and Delivery policy. This policy applies to any orders placed with us.

All estimated delivery times are given in good faith but are subject to change.

Orders are processed within 3-7 business days and ship via USPS Priority Mail, which typically takes 2-3 days to arrive anywhere in the United States. Once your order ships, you will receive an email with a tracking number and link to track your package.

Once your order has been successfully dispatched from our warehouse, mylifeassugar.com cannot be held responsible for orders that are delivered to an incorrect address due to inaccurate information provided by the customer at checkout. We also cannot be responsible for orders that are marked as delivered by the carrier but not received by the customer. In the event that your order is marked as delivered but cannot be found, the customer is responsible for contacting the carrier to investigate. However, we will be here to support you and provide any necessary information to help resolve the issue.

International Shipping Policy

At MyLifeAsSugar.com, we are proud to offer our customers worldwide shipping to ensure that our products reach as many people as possible. We have partnered with DHL Express, a leading global logistics provider, to deliver your orders in a fast and efficient manner.

Shipping Destinations and Delivery Times:

We ship to all countries around the world, using DHL Express for a seamless international shipping experience. Once your order is shipped, it typically arrives within 2-5 business days, depending on the destination country and customs processing time.

Please note that international orders are shipped every Friday. To ensure that your order is included in the Friday shipment, please place your order by Thursday, 11:59 PM (your local time). Orders placed after this deadline will be shipped on the following Friday.

Customs and Duty Fees:

All international shipments may be subject to customs, taxes, and import duties, depending on the destination country. These fees are the sole responsibility of the customer and are not included in the shipping costs. The customer is responsible for paying any applicable fees upon receiving the order.

MyLifeAsSugar.com has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so we recommend contacting your local customs office for further information before placing your order.

Order Tracking:

After your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment through the DHL website. If you have any questions or concerns about your order, please feel free to contact our customer support team via hello@mylifeassugar.com

Returns and Exchanges:

For information on returns and exchanges, please refer to our Return Policy. If you have any questions or need assistance with a return, please contact our customer support team, and we will be happy to help.

Thank you for shopping at MyLifeAsSugar.com, and we hope you enjoy your international shopping experience!

Please note that we cannot be held responsible for incorrect address input leading to undelivered orders once the product leaves our warehouse.